Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@completekelowna.com. Please note that items will need to be returned to the clinic:

1626 Richter St, Unit 102,

Kelowna, BC V1Y 2M3 

Items brought back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@completekelowna.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened/tampered with packaging and used products cannot be returned. If you experience an extreme reaction to the product, please let us know immediately and we will take appropriate action on our end to approve the return. Please get in touch if you have questions or concerns about your specific item. 

Refunds
All skincare purchases are final sale. Unopened products or products where a severe reaction occured may be returned for account credit.